Inquiries ?
You are a particular or a professional and you have a question about our products, contact us!
Contact usDefinitions :
The Publisher : The person, natural or legal person, who publishes communication services to the public online.
The Website : All the websites, web pages and online services offered by the Publisher.
The User : The person using the Website and the services.
Nature of the data collected
When using the Websites, the Publisher may collect the following categories of data concerning its Users:
Civil status, identity, identification data...
Connection data (IP addresses, event logs...)
Disclosure of personal data to third parties
No disclosure to third parties
Your data will not be disclosed to third parties. You are informed, however, that they may be disclosed in application of a law, a regulation or pursuant to a decision of a competent regulatory or judicial authority.
Prior information for the disclosure of personal data to third parties in the event of a merger/takeover
Prior information and the possibility of opting out before and after the merger/acquisitionIn the event that we take part in a merger, acquisition or any other form of asset disposal, we undertake to guarantee the confidentiality of your personal data and to inform you before it is transferred or subject to new confidentiality rules.
Purpose of the re-use of the personal data collected
Carry out operations relating to the management of clients concerning:
- contracts; orders; deliveries; invoices; accounting and in particular accounts receivable management;
- a reward programme within one or more legal entities;
- customer relationship management such as satisfaction surveys, complaints management and after-sales service;
- the selection of customers to carry out studies, surveys and product tests (unless the data subjects consent is obtained under the conditions laid down in Article 6, these operations must not lead to the establishment of profiles likely to reveal sensitive data - racial or ethnic origins, philosophical, political, trade union or religious opinions, sexual life or health of persons
Carry out operations relating to prospecting:
- Management of technical prospecting operations (including technical operations such as standardization, enrichment and deduplication);
- the selection of people to carry out loyalty actions, survey, prospecting, product testing and promotion. Except with the consent of the data subjects collected under the conditions laid down in Article 6, these operations must not lead to the establishment of profiles likely to reveal sensitive data (racial or ethnic origins, philosophical, political, trade union or religious opinions, sexual life or health of persons);
- carrying out solicitation operations
Development of business statistics
The organization of contests, lotteries or any promotional operation with the exception of online gambling and games of chance subject to the approval of the Online Gaming Regulatory Authority.
Management of requests for access, rectification and opposition rights
The management of unpaid bills and disputes, provided that it does not concern infringements and/or does not lead to the exclusion of the person from the benefit of a right, a service or a contract.
Managing people's opinions on products, services or content
Data aggregation
Aggregation with non-personal data
We may publish, disclose and use aggregated information (information about all of our Users or specific groups or categories of Users that we combine in such a way that an individual User can no longer be identified or mentioned) and non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes and other business purposes.
Aggregation with personal data available on the User's corporate accounts
If you connect your account to an account of another service for the purpose of cross-mailing, that service may provide us with your profile information, login information, and any other information you have authorized to be disclosed. We may aggregate information about all of our other Users, groups, accounts, and the personal data available about the User.
Identity data collection
Free viewing
No prior registration or identification is required to visit the Site. It can be carried out without you having to communicate any personal data about yourself (surname, first name, address, etc.). We do not record any personal data for the simple viewing of the Website.
Identification data collection
Use of the user's identifier only for access to services
We use your electronic identifiers only for and during the execution of the contract.
Device data collection
Collection of profiling and technical data for the purpose of providing the service
Some of the technical data of your device is automatically collected by the Website. This information includes, but is not limited to, your IP address, Internet service provider, hardware configuration, software configuration, browser type and language... The collection of this data is essential for the provision of services.
Collection of technical data for advertising, commercial and statistical purposes
The technical data of your device is automatically collected and recorded by the Website for advertising, commercial and statistical purposes. This information helps us to personalize and continually enhance your experience on our Website. We do not collect or store any personal data (surname, first name, address, etc.) that may be attached to technical data. The data collected may be resold to third parties.
Cookies
Cookie storage duration
In accordance with the recommendations of the CNIL, the maximum storage period for cookies is a maximum of 13 months after their first deposit in the User's terminal, as is the duration of the validity of the User's consent to the use of these cookies. The lifetime of cookies is not extended with each visit. The User's consent must therefore be renewed at the end of this period.
Cookies purpose
Cookies may be used for statistical purposes, in particular to enhance the services provided to the User, based on the processing of information concerning the frequency of access, the personalization of pages, as well as the operations carried out and the information consulted.
You are informed that the Publisher may place cookies on your device. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of the consultation...) that we will be able to read during your subsequent visits.
User's right to refuse cookies
You acknowledge that you have been informed that the Publisher may use cookies. If you do not wish cookies to be used on your device, most browsers allow you to deactivate cookies by going through the setting options.
Technical data storage
Technical data storage duration
The technical data is kept for the time strictly necessary to achieve the purposes referred to above.
Time limit for storing personal and anonymization data
Data storage for the duration of the contractual relationship
In accordance with article 6-5° of the law n°78-17 of 6 January 1978 relating to data processing, data files and liberties, personal data that is processed is not kept beyond the time necessary for the performance of the obligations defined when the contract was concluded or for the specified duration of the contractual relationship.
Storage of anonymized data beyond the contractual relationship / after deletion of the account
We keep personal data for the time strictly necessary to achieve the purposes described in these Terms of Service. Beyond this period, they will be made anonymous and kept exclusively for statistical purposes and will not be used for any other purpose whatsoever.
Deletion of data after account deletion
Data erasure means are implemented in order to provide for the effective deletion of data as soon as the storage or archiving period necessary to achieve the determined or imposed purposes is reached. In accordance with law n°78-17 of 6 January 1978 relating to information technology, files and liberties, you also have the right to delete your data, which you can exercise at any time by contacting the Publisher.
Data deletion after 3 years of inactivity
For security reasons, if you have not authenticated yourself on the Website for a period of three years, you will receive an e-mail inviting you to connect as soon as possible, otherwise your data will be deleted from our databases.
Account deletion
Account deletion on request
The User has the possibility to delete his or her Account at any time, by simply asking the Publisher OR by using the Account deletion menu found in the Account settings if necessary.
Deletion of the account in the event of a breach of the General Terms of Use
In the event of a breach of one or more provisions of the General Terms of Use or any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict, without prior notice and at its sole discretion, your use and access to the services, your account and all Sites.
Notes in the event of a security breach detected by the Publisher
User information in the event of a security breach
We undertake to implement all appropriate technical and organizational measures in order to guarantee a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of illegal access to personal data concerning you stored on our servers or those of our service providers, or unauthorized access resulting in the realization of the risks identified above, we undertake to:/p>
- Notify you of the incident as soon as possible;
- Examine the causes of the incident and inform you;
- Take the appropriate measures within reasonable limits to reduce the negative effects and prejudice that may result from the said incident.
Limitation of liability
Under no circumstances can the commitments defined in the above point relating to notification in the event of a security breach be assimilated to any admission of fault or liability for the occurrence of the incident in question.
Transfer of personal data abroad
No transfers outside the European Union
The Publisher undertakes not to transfer the personal data of its Users outside the European Union.
Amendment of the General Terms of Use and Privacy Policy
In the event of modification of the present General Terms of Use, commitment not to substantially reduce the level of confidentiality without prior information of the persons concerned.
We undertake to inform you in the event of a substantial change to these General Terms of Use, and not to substantially reduce the level of confidentiality of your data without informing you and obtaining your consent.
Applicable law and means of remedy
Application of French law (CNIL legislation) and jurisdiction of the courts
These General Terms of Use and your use of the Website are governed and interpreted in accordance with the laws of France, and in particular with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms. The choice of applicable law does not affect your rights as a consumer in accordance with the applicable law of your place of residence. If you are a consumer, you and we agree to submit to the non-exclusive jurisdiction of the French courts, which means that you may bring an action relating to these General Terms of Use in France or in the EU country in which you live. If you are a professional, all actions against us must be brought before a court in France.
In the event of a dispute, the parties will seek an amicable solution before any legal action is taken. In the event of failure of these attempts, all disputes concerning the validity, interpretation and/or execution of these General Terms of Use must be brought before the French courts, even in the event of a plurality of defendants or an appeal in guarantee.
Data portability
Data portability
The Publisher undertakes to offer you the possibility of having all your data returned to you on request. The User is thus guaranteed a better control of his data, and keeps the possibility of reusing them. These data must be provided in an open and easily reusable format.